Contact
Last updated: October 2026
Email is the quickest channel: support@rapflowai.com
Every note is read; a reply typically lands within 2 business days. English, German, Spanish or Italian are all fine.
Quick answers first
- Render failed or ran out of time? Credits restore themselves. No ticket needed.
- No free renders: each clip spends credits because AI video has a real cost. Failed jobs restore credits on their own.
- Bought credits keep their value forever. We do not sell subscriptions or auto-renew packs.
Before asking for cash back, read our refund policy. It covers the 14-day window and what to attach.
Topics we can help with
- How to use RapFlow AI, or a render that did not finish
- Credits, checkout and cash refunds
- Data requests (access, erasure or closing the account)
- Flagging material that breaks our terms
- Ideas and feature requests
What to put in your email
These details let us solve most issues in one reply:
- Your RapFlow AI account email, if you have one
- The page or effect you tried, plus an approximate date and time
- The error text you saw, preferably as a screenshot
- For billing: purchase date and which pack you bought
Do not send passwords or full card numbers. We never ask for either.
Data requests and reports
- To close the account or receive a data copy, write from the address on that account so we can verify you.
- Uploads are wiped after 24 hours, so usually nothing remains to erase.
- To flag a clip or misuse, send a link or screenshot plus a short note on what is wrong.