RapFlow AI

Refund Policy

Last updated: October 2026

1. What you buy

On RapFlow AI you purchase credit packs with a single payment. We do not offer subscriptions and we never renew a purchase on our own. After you pay, credits land in your account at once and keep their value forever. Check the pricing page for the amount due before checkout.

2. Automatic credit refunds

We deduct credits only at the moment a render begins. Those credits return to your balance on their own (no ticket needed) when:

  • creation fails or runs past the time limit,
  • our safety review rejects the photo you uploaded,
  • our safety review blocks the finished clip so you never see it.

3. Money-back refunds

  • Unused packs: if every credit in a pack is still unused, you may request a full cash refund within 14 days after buying it.
  • Partly used packs: after you spend any credit from a pack, that pack counts as delivered. Leftover credits stay in your account forever and cannot be cashed out.
  • Clearly broken results: we cannot refund finished clips, because the model fee is already spent. When output is obviously wrong (face mismatch is one example), email us with the purchase date and we will review the case.
  • Technical problems: when a paid feature fails to match what we promised and we cannot repair it, we refund that purchase even past the 14-day window.
  • Charged twice: any double charge is refunded in full without debate.

Accounts shut down for serious breaches of our Acceptable Use Policy do not receive cash refunds for credits already spent.

4. How to request a refund

Write to support@rapflowai.com using the subject "Refund". Name the email on your RapFlow AI account and the purchase date. Expect a reply within 2 business days. When we approve a refund, Waffo (our payment provider and merchant of record) returns the money to the method you used. Banks often need 5 to 10 business days before the amount appears. We then remove those credits from your balance.

Reach out to us before you open a bank dispute or chargeback. Direct contact almost always resolves the issue sooner.